Privacy Policy

1. Who We Are

EVTail (EVTail India) is a premier Indian manufacturer and supplier of heavy-duty metal body Electric Vehicle (EV) chargers, battery solutions, and power electronics for electric two-wheelers and scooters, operating from Faridabad, Haryana, India.

If you have any questions regarding this Privacy Policy or how your data is handled, you may reach our dedicated compliance desk at info@evtail.in or call us at +91-8510858523.

2. Information We Collect

We only collect personal information that you voluntarily provide to us when expressing interest in our products, requesting price quotes, applying for wholesale dealerships, or interacting with our advertising campaigns:

• Contact Information: Full name, phone/mobile number, WhatsApp number, email address, city, state, and postal pin code.
• Vehicle & Technical Requirements: Electric scooter/bike brand and model, battery specifications (e.g. 48V, 60V, 72V, Lithium-ion or Lead-acid), connector type, and charging capacity required.
• Business & Dealership Inquiries: Business name, shop/showroom location, estimated monthly order quantity, GST number (if applicable), and distribution territory preference.
• Meta Lead Ads Submissions: Information submitted by you via Facebook and Instagram instant lead forms (such as Name, Phone Number, City, and Charger Requirements).
• Website Technical Logs: Standard web server logs including IP address, browser type, device information, and interaction timestamps to ensure website security and optimal user experience.

3. Meta (Facebook & Instagram) Lead Ads Disclosure

• Sole Purpose: We use the information you submit on Meta lead forms exclusively to contact you via telephone call, WhatsApp message, or email to provide the specific EV charger / battery details, prices, availability, and warranty information you requested.
• No Resale or Data Brokerage: EVTail does NOT sell, rent, lease, or distribute your lead data to any marketing agencies, data brokers, or third-party advertisers.
• Explicit Consent: By submitting the Meta lead form, you consent to receive direct communications from EVTail's official sales team regarding your stated EV charger inquiry.

4. How We Use Your Information

We process your personal information strictly for legitimate commercial and customer service purposes:

• To respond to your product inquiries and deliver personalized quotation and compatibility recommendations.
• To process, fulfill, and ship your wholesale or retail orders of EV chargers and accessories.
• To facilitate dealer and distributor onboarding and provide technical assistance.
• To manage 1-year product warranty claims, replacements, and customer support.
• To provide delivery tracking updates via WhatsApp or SMS.
• To prevent fraudulent activities and secure our digital infrastructure.

5. Data Security & Storage

We employ industry-standard technical, organizational, and administrative safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

• Our digital portals and forms are transmitted over secure, encrypted SSL (HTTPS) protocols.
• Access to incoming customer inquiries and leads is strictly restricted to authorized EVTail sales and support personnel who are bound by confidentiality obligations.
• We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal and accounting obligations.

6. Third-Party Disclosures

We do not sell or trade your personal information. We may share limited customer details strictly on a need-to-know basis with trusted service partners solely to execute your order:

• Logistics & Courier Partners: Trusted delivery services (e.g. Delhivery, Blue Dart, DTDC) to ship chargers to your address.
• Communication Service Providers: Official WhatsApp Business API and SMS gateways to dispatch automated dispatch notifications.
• Legal Requirements: If mandated by law enforcement, court order, or applicable Indian statutory regulations.

7. Your Rights & Opt-Out Preferences

You have full control over your personal data. At any time, you have the right to:

• Access & Review: Inquire about what personal details we hold about you.
• Correction: Request corrections to any outdated or inaccurate phone numbers or addresses.
• Data Deletion / Erasure: Request that your contact details be permanently removed from our CRM / lead records.
• Opt-Out of Communications: Simply reply "STOP" on WhatsApp or email us at info@evtail.in with subject "Unsubscribe", and our team will cease outreach within 24 hours.

8. Cookies & Analytics

Our website may use standard cookies and analytics tags to understand visitor engagement, monitor server health, and optimize webpage performance. You can choose to disable cookies through your individual browser settings without affecting core browsing capabilities on our website.

9. Policy Updates

EVTail reserves the right to update or amend this Privacy Policy periodically to reflect evolving legal requirements or operational practices. Any revisions will be published immediately on this page with an updated "Last Updated" timestamp.

10. Grievance Redressal & Contact Information

In accordance with the Indian Information Technology Act 2000 and rules made thereunder, as well as Meta Platform Advertising Policies, you may direct any privacy questions or requests to our designated officer: